Return Policy

At Kencostore.com, we strive to make our customers happy. We know that making a purchase online is difficult and we want you to be certain that the product you have will suit your needs. Below is our Return Policy and Procedures. If you have any questions, please be certain to read all the instructions and information below before contacting us.

RETURN POLICY

For newly purchased, unopened regular stock (excludes special laser sheets, Primera labels, Made to Order and custom printed materials* **):

  • Credit card refund for up to 30 days after purchase.

For newly purchased, opened, complete and working stock (excludes special laser sheets, Primera labels, Made to Order and custom printed materials* **):

  • Credit card refund for up to 30 days after purchase.

For newly purchased, incomplete or slightly used regular stock (excludes special laser sheets, Primera labels, Made to Order and custom printed materials* **):

  • Credit card refund with 15% re-stocking fee or percentage of product used vs. price, whichever is greater.

For newly purchased, defective products:

  • Exchange: up to 60 days
  • Credit card refund: up to 30 days

All exchanges and refunds of defective products will be made after the product has been inspected by Kencostore.com to ensure that all packaging, accessories, components, instruction manuals, and warranty cards are included, along with the product's correct serial number (if applicable).

*All Primera stock label returns are charged a 35% re-stocking fee. Custom made or custom printed products, due to their uniqueness, are not returnable or refundable. They will be redone if an error is attributable to us, solely at our discretion.

**Made to Order, Custom made and custom printed products, due to their uniqueness, are not returnable or refundable. They will be redone if an error is attributable to us, solely at our discretion.

RETURN PROCEDURE

PLEASE NOTE: DO NOT RETURN A PRODUCT WITHOUT PRIOR APPROVAL!

  1. Check your order for accuracy by verifying the shipped items against the enclosed packing slip or invoice copy. If you determine that there is an error or you have changed your mind on your purchase, notify Kencostore.com within 48 hours of receipt so that we may initiate the appropriate action.
  2. A salesperson will be assigned to you with your return request and email you a special Return Authorization Form that must be completed and returned with your package.
  3. Packages delivered to our receiving dock will be refused and therefore returned to you by your shipping company unless accompanied by a Kencostore.com Return Authorization Form.
  4. Review the Kencostore.com Return Policy so that you will clearly understand the various return conditions.
  5. You are responsible for the safe delivery of returned goods. We strongly urge you to use a carrier who will insure your return and we suggest that you insure your delivery for the full value of the contents.
  6. In cases where we have made an error in filling your order, we will reimburse you for the return shipping charges. Otherwise, shipping charges are your responsibility and are strictly non-refundable.

THE ABOVE STATED POLICIES ARE WRITTEN TO BE CLEAR, CONCISE, AND FAIR FOR OUR CUSTOMERS. EXCEPTIONS TO THE ABOVE STATED POLICIES MAY BE CONSIDERED ON A CASE-BY-CASE BASIS.